Booking Terms & Conditions
Reservations of the Red Barn whether made by telephone, email, in person, in writing or from the internet are accepted, on the following conditions.
1. CONTRACT OF HIRE
The hiring contract will be between you the Hirer and the Owner of the property for which the booking is made. The Contract of Hire is governed by English law and jurisdiction and is not effective until dispatch to the Hirer written confirmation of the holiday booking. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 25 years of age.
2. INITIAL PAYMENT
Bookings will be reserved upon receipt of the required deposit payment of one third of the total holiday cost, comprising cottage rental and any additional charges – e.g. pets. If the booking is made within 8 weeks of the holiday commencement date, the full accommodation rental will be required at the time of booking. Deposits can be paid by BACS transfer or cheque.
PLEASE NOTE that when you book your holiday you are entering into a legally binding contract, and you accept responsibility for the full cost of the holiday even if you are prevented from coming due
to unforeseen circumstances, in which case our cancellation provisions below will apply. We
strongly advise you to take out cancellation insurance appropriate to your needs.
3. BALANCE PAYMENT
The Balance of the Hire will be due for payment 8 weeks before the holiday commencement date. On receipt of the Balance Payment, advice on key collection arrangements and directions to the property will be sent to the Hirer. The Owner reserves the right to cancel a holiday where full payment has not been received more than 14 days after the due date. The deposit paid on the booking is non-returnable.
4. METHOD OF PAYMENT
Cheques should be made payable to Mrs V Coles with Booking dates written on the back.
5. CONFIRMATION OF BOOKING
Once we have issued a Confirmation of Booking, the Hirer is responsible for the total published price of the holiday let and extras as shown on the confirmation.
6. BOOKING CANCELLATION
If you are forced to cancel your holiday you must inform us as soon as possible. If you cancel your booking 8 weeks or more before your holiday, we will refund your deposit.
Any such refund will be made within 14 days of written confirmation of your cancellation. If there are fewer than 8 weeks before the start of your stay, any refund we give you will be subject to:
· Any costs we have incurred in making or administering your booking, which will be a minimum of £100, or making specific arrangements for you (for example, where you have requested certain activities, additional facilities, etc.);
· Our ability to find an alternative booking.
If we are unable to find an alternative guest for the period of your booking, we will not offer you a refund.
If we are able to find an alternative guest for the period of your booking, you will be entitled to a refund equal to the lesser of:
(a) the full cost of your booking, less our administrative charges described above; or
(b) the fee paid by the alternative guest for the accommodation, less our administrative charges described above, and any refund under this clause will be made when full payment is made in respect of the replacement booking.
We strongly recommend that all guests consider taking out a travel insurance policy, which may provide cover in the event of a cancellation.
7. PETS
Bookings that include a maximum of two pet dogs are taken on the understanding that all flea and worming treatments are up to date. Please remember that they should not be left unattended in the property and insist on the dogs always remaining downstairs and off furniture. You, as pet owner, will be responsible for removing any evidence left by your pet and reimbursing the owner for any damage caused. Please show consideration for guests visiting after you have gone home. A £20 charge per pet per week or short break will be made.
We cannot accept responsibility for any suffering which may occur as a result of such animals having been present. Further, we cannot guarantee that properties will be completely free from pet hair.
8. AMENITIES
The use of accommodation and amenities is entirely at the users’ risk and no responsibility can be accepted for injury, or loss or damage to users’ or visitors’ belongings.
Further, the Owner will not be liable to you, any member of your party or person visiting the property during the period of your hire of it for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstance. You also accept that the owner will not be liable for any negligence resulting in loss, injury or accident.
Any damage to the electric system at the property through incorrect use, overload of the system or the use of a standard extension cable will be the responsibility of the hirer. Should damage occur the costs of repair are the responsibility of the hirer and are not covered by the accidental damage waiver.
Please note that the use of charging electric vehicles at this time is prohibited.
Please note that there is a multifuel stove at the property and young children should not operate or go near this appliance at any time.
9. PARTY NUMBERS/COMPOSITION
In no circumstances may more than the maximum numbers of 10 persons occupy the property. The Owners reserve the right to refuse admittance if this condition is not observed. No refunds will be given if admittance has been refused for this reason. The person who completes the booking, i.e. the lead name, certifies that he or she is authorised to agree to the Booking Conditions on behalf of all members of the party, including any changes. The lead name must be over 25 years and a member of the party occupying the property. The lead name agrees to take responsibility for all members of the party. The Owners reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned.
10. YOUR RESPONSIBILITIES
For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. The property and all equipment and utensils must be left clean and tidy at the end of the hire period. If a property is not left clean and tidy, any additional cleaning costs will be charged to the hirer. Should there be any specific health or mobility difficulties which may affect a party member, this must be pointed out at the initial reservation stage so that the suitability of the property can be assessed. The property must be vacated by 10.00 am on the day of departure, along with the parking provision.
11. DAMAGE
All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of Hire by you or other members of your party shall be payable on demand to the Owner who may also, at their discretion, refuse further bookings. The Accidental Damage Deposit charged will be cashed on receipt to allow for bank clearance and reimbursed promptly after the holiday (less any deductions which may be incurred). The Owner has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner reserves the right to repossess the Holiday Home at any time where you or any member of your party has caused damage, and in such circumstances the Owner shall not be liable to make a refund of any remaining portion of the hire terms paid.
12. ACCIDENTAL DAMAGE DEPOSIT/WAIVER
It is a requirement when booking to pay an Accidental Damage Deposit. The Accidental Damage Deposit is due with the balance of your holiday, it will be cashed on receipt and held to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of Hire by you or other members of your party. The balance of the Accidental Damage Deposit will be returned to you within 7 working days of the departure date. Where such costs exceed the Accidental Damage Deposit you will pay such excess to the Owner within 14 days of being notified.
13. LITERATURE
The Owners take every care to ensure the accuracy of the property description. All information on the website www.theredbarn.co.uk is given in good faith and is believed to be correct at the time of going to press, but the Owners cannot be held responsible for changes beyond their control, which may become known after publication of this literature.
14. AVAILABILITY
The Hiring Contract is made on the understanding that the holiday home and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of the Owner then the Owner may be forced to cancel the booking and you will be advised as early as possible. In this circumstance, you will be entitled to a refund of all monies due. You will not as a result have any further claims against the owner. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a deposit.
15. PROPERTIES WITH CHARACTER
The Red Barn is a 300-year-old property, and much of its character and charm is due to its age. It is a re-purposed agricultural barn and because it is a Grade 2 listed building it was a requirement to retain certain features when it was converted. Please remember that should property features like low beams or uneven floors be a problem for any member of your party, you must consider and mention this prior to booking.
There is a multifuel stove in the main living space. Only adults aged 18 or over should operate this.
Please be aware there is ladder access with a handrail to a mezzanine area. It is not advised that children under the age of 8 use this area.
As the Red Barn is in a rural village, please be tolerant of the sounds and scents that you may encounter, they are all a part of the countryside experience.
16. COMPLAINT PROCEDURE
If the Hirer wishes to make a complaint about anything connected with the hire of the property, they should contact Ginny or Adrian Coles as soon as reasonably possible on 07979 555794 or 07957 816263 prior to departure. In the event the Hirer does not have phone reception at the location where they are staying, the Hirer must contact Ginny or Adrian Coles at the Stable House or send an email to ginnycoles@theredbarn.co.uk We will deal with or consider the complaint and take action to resolve this itself as soon as reasonably practicable.
In no circumstances can compensation be made for any complaints that are made after the hire has ended, or where the Hirer has denied the Owners of the property the opportunity to address the issue during the Hirer’s stay.
The Owners of the property cannot accept responsibility for work taking place outside the boundary of the property, or for noise or nuisance resulting from third party activity over which the Owners of the property have no control. The mowing of lawns may take place during your stay.
We aim to provide a high level of customer service and want all of our customers to be completely happy with their holiday. In the unlikely event that you have any issues with your accommodation, please get in touch with us as soon as possible during your stay so that we can do our best to put it right.
17. LEGAL
If a court finds part of these Conditions of Hire or any contract to which they apply illegal, the rest will continue in force. Each of the paragraphs of these Conditions of Hire operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only.
Version 2024 (28.1)
