Reservations of the Red Barn whether made by telephone, email, in person, in writing or from the internet are accepted, on the following conditions.
1. CONTRACT OF HIRE
The hiring contract will be between you the Hirer and the Owner of the property for which the booking is made. The Contract of Hire is governed by English law and jurisdiction and is not effective until dispatch to the Hirer written confirmation of the holiday booking. The contract is for the hire of the property for holiday purposes only. We do not accept bookings from Hirers under 18 years of age.
2. INITIAL PAYMENT
Bookings will be reserved upon receipt of the required deposit payment of one third of the total holiday cost, comprising cottage rental and any additional charges – e.g. pets. If the booking is made within 8 weeks of the holiday commencement date, the full accommodation rental will be required at the time of booking. Deposits can be paid by BACS transfer or cheque. PLEASE NOTE that when you book your holiday you are entering into a legally binding contract, and you accept responsibility for the full cost of the holiday even if you are prevented from coming due to unforeseen circumstances, in which case our cancellation provisions below will apply. We strongly advise you to take out cancellation insurance appropriate to your needs.
3. BALANCE PAYMENT
The Balance of the Hire will be due for payment 8 weeks before the holiday commencement date. On receipt of the Balance Payment, advice on key collection arrangements and directions to the property will be sent to the Hirer. The Owner reserves the right to cancel a holiday where full payment has not been received more than 14 days after the due date. The deposit paid on the booking is non-returnable.
4. METHOD OF PAYMENT
Cheques should be made payable to Mrs V Coles with Booking dates written on the back.
5. CONFIRMATION OF BOOKING
Once we have issued a Confirmation of Booking, the Hirer is responsible for the total published price of the holiday let and extras as shown on the confirmation.
6. BOOKING CANCELLATION
If you are forced to cancel your holiday you must inform us as soon as possible. If you cancel your booking 8 weeks or more before your holiday, we will refund your deposit. Any such refund will be made within 14 days of written confirmation of your cancellation.
If there are fewer than 8 weeks before the start of your stay, any refund we give you will be subject to:
· any costs we have incurred in making or administering your booking, which will be a minimum of £100, or making specific arrangements for you (for example, where you have requested certain activities, additional facilities, etc.);
· our ability to find an alternative booking.
If we are unable to find an alternative guest for the period of your booking, we will not offer you a refund.
If we are able to find an alternative guest for the period of your booking, you will be entitled to a refund equal to the lesser of:
(a) the full cost of your booking, less our administrative charges described above; or
(b) the fee paid by the alternative guest for the accommodation, less our administrative charges described above,
and any refund under this clause will be made when full payment is made in respect of the replacement booking.
We recommend that all guests consider taking out a travel insurance policy, which may provide cover in the event of a cancellation.
If you are unable to travel to take your holiday because of a COVID related national lockdown, or because you are put into a Tier where you are unable to travel, or we are put into a Tier where we are unable to accept you, we will guarantee that you will get a full refund. - No quibble, no deductions.
If you prefer you can transfer your holiday to new available dates in 2021 or 2022, free of charge.
The COVID refund promise covers lockdowns and Tier restrictions, but does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with COVID, or are required to quarantine or self-isolate. These events can be covered by you taking out travel insurance. There are a number of policies that include cover for illness with COVID and self-isolation and you can look for suitable cover on comparison sites such as www.gocompare.com.
Bookings that include one pet dog are taken on the understanding that all flea and worming treatments are up to date. Please remember that they should not be left unattended in the property and insist on the pet remaining downstairs and off furniture at all times. You, as pet owner, will be responsible for removing any evidence left by your pet and reimbursing the owner for any damage caused. Please show consideration for guests visiting after you have gone home. A £20 charge per pet per week or short break will be made.
We cannot accept responsibility for any suffering which may occur as a result of such animals having been present. Further, although our property is cleaned in line with coronavirus requirements, we cannot guarantee that properties will be completely free from pet hair.
The use of accommodation and amenities is entirely at the users’ risk and no responsibility can be accepted for injury, or loss or damage to users’ or visitors’ belongings.
Further, the Owner will not be liable to you, any member of your party or person visiting the property during the period of your hire of it for happenings outside its reasonable control, such as breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstance. You also accept that the owner will not be liable for any negligence resulting in loss, injury or accident.
Any damage to the electric system at the property through incorrect use, overload of the system or the use of a standard extension cable will be the responsibility of the hirer. Should damage occur the costs of repair are the responsibility of the hirer and are not covered by the accidental damage waiver.
Please note that there is a multifuel stove at the property and young children should not operate or go near this appliance at any time. The stove should only be operated by someone 18 years old or older.
The hot tub is for use by named guests staying in the Red Barn only. The hot tub may not be used by children under 12 years old at date of commencement of holiday, unless by agreement and may not be used by children under five in any circumstances. The hot tub will only be available on day of arrival if at temperature, and subject to our availability to show you the hot tub. Steps must always be removed when not in use.
Parents or guardians (i.e. those listed as over 18 on the booking form) are responsible at all times for their children and are therefore expected to supervise them at all times, whether in the accommodation or using the hot tub.
Prices include bed linen (excluding all cot bedding) for advertised bed spaces in accordance with number of guests staying per booking form. Beds are made up in accordance with numbers on the booking form. A change of bed linen is offered for stays of more than 7 days (so as not to intrude, we provide you with the bed linen). Towels are made available. Central heating and hot water are included in the price, as are logs for the wood fired hot tub and wood burner.
9. PARTY NUMBERS/COMPOSITION
In no circumstances may more than the maximum numbers of 10 persons occupy the property and your party must comply with current COVID-19 government Coronavirus restrictions. The Owners reserve the right to refuse admittance if this condition is not observed. No refunds will be given if admittance has been refused for this reason. The person who completes the booking, i.e., the lead name, certifies that he or she is authorised to agree to the Booking Conditions on behalf of all members of the party, including any changes. The Lead Guest must be over 30 years and a member of the party occupying the property and must complete the Guest Details Form 7 days before arrival. The lead name agrees to take responsibility for all members of the party. Please note that only guests entered on the Guest Details form may stay in the cottage. The Owners reserve the right to refuse or revoke any bookings from parties that may in their opinion (and at their sole discretion) be unsuitable for the property concerned. Any additional visitors to the Red Barn should be agreed in advance with the owners. No stag or hen parties are permitted.
10. YOUR RESPONSIBILITIES
For the whole of the period included within your booking, you will be responsible for the property and will be expected to take all reasonable care of it. The property and all equipment and utensils must be left clean and tidy at the end of the hire period. If a property is not left clean and tidy, any additional cleaning costs will be charged to the hirer. Should there be any specific health or mobility difficulties which may affect a party member; this must be pointed out at the initial reservation stage so that the suitability of the property can be assessed. The property must be vacated by 10.00 am on the day of departure, along with any parking provision.
All damages and breakages are the legal responsibility of the Hirer and should be reported immediately and before the end of the holiday. The reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of Hire by you or other members of your party shall be payable on demand to the Owner who may also, at their discretion, refuse further bookings. The Accidental Damage Deposit charged will be cashed on receipt to allow for bank clearance and reimbursed promptly after the holiday (less any deductions which may be incurred). The Owner has the right to enter the property (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out). The Owner reserves the right to repossess the Holiday Home at any time where you or any member of your party has caused damage, and in such circumstances the Owner shall not be liable to make a refund of any remaining portion of the hire terms paid.
12. ACCIDENTAL DAMAGE DEPOSIT/WAIVER
It is a requirement when booking to pay an Accidental Damage Deposit. The Accidental Damage Deposit is due with the balance of your holiday, it will be cashed on receipt and held to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of Hire by you or other members of your party. The balance of the Accidental Damage Deposit will be returned to you within 7 working days of the departure date. Where such costs exceed the Accidental Damage Deposit you will pay such excess to the Owner within 14 days of being notified.
The Owners take every care to ensure the accuracy of the property description. All information on the website www.theredbarn.co.uk is given in good faith and is believed to be correct at the time of going to press, but the Owners cannot be held responsible for changes beyond their control, which may become known after publication of this literature.
The Hiring Contract is made on the understanding that the holiday home and its facilities as published will be available for the dates stated. In the unlikely event that a property is not available through events arising outside the control of the Owner then the Owner may be forced to cancel the booking and you will be advised as early as possible. In this circumstance, you will be entitled to a refund of all monies due. You will not as a result have any further claims against the owner. Please note that reservation requests taken via our website are not confirmed bookings until we have contacted you and accepted a deposit.
Your accommodation is available from 4.00pm on day of arrival and departure time is strictly 10am whilst extra Covid preparation is necessary.
15. PROPERTIES WITH CHARACTER
The Red Barn is a 300-year-old property, and much of its character and charm is due to its age. It is a re-purposed agricultural barn and because it is a Grade 2 listed building it was a requirement to retain certain features when it was converted. Please remember that should property features like low beams or uneven floors be a problem for any member of your party, you must consider and mention this prior to booking.
There is a multifuel stove in the main living space. Only adults aged 18 or over should operate this.
Please be aware there is ladder access with a handrail to a mezzanine area. It is not advised that children under the age of 8 use this area.
It is very important to us that our accommodation meets the needs of all members of your party. By agreeing to these terms and conditions we assume that they have been read and that you are happy that the accommodation is suitable for all members of your party.
As the Red Barn is in a rural village, please be tolerant of the sounds and scents that you may encounter, they are all a part of the countryside experience.
16. COMPLAINT PROCEDURE
If the Hirer wishes to make a complaint about anything connected with the hire of the property, they should contact Ginny or Adrian Coles as soon as reasonably possible on 07979 555794 or 07957 816263 prior to departure. In the event the Hirer does not have phone reception at the location where they are staying, the Hirer must contact Ginny or Adrian Coles at the Stable House or send an email to email@example.com We will deal with or consider the complaint and take action to resolve this itself as soon as reasonably practicable.
In no circumstances can compensation be made for any complaints that are made after the hire has ended, or where the Hirer has denied the Owners of the property the opportunity to address the issue during the Hirer’s stay.
The Owners of the property cannot accept responsibility for work taking place outside the boundary of the property, or for noise or nuisance resulting from third party activity over which the Owners of the property have no control. The mowing of lawns may take place during your stay.
We aim to provide a high level of customer service and want all of our customers to be completely happy with their holiday. In the unlikely event that you have any issues with your accommodation, please get in touch with us as soon as possible during your stay so that we can do our best to put it right.
If a court finds part of these Conditions of Hire or any contract to which they apply illegal, the rest will continue in force. Each of the paragraphs of these Conditions of Hire operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
In the event of any dispute between parties it shall be referred to the jurisdiction of the English courts only.
18. DATA PROTECTION
Data Protection Act 1998. All personal information supplied to us by you will be treated in confidence and will not be disclosed to any third parties except where your consent has been received or where required by law. In order to provide you with a service, this information will be held in the data systems of The Red Barn. The only persons permitted to access your information are those employed by or authorised by us. We would also like to keep you informed of our services and special offers. If you would prefer not to receive this information from us, please let us know.
WiFi Terms & Conditions
1. By using and/or activating service with us you agree to be bound by this agreement. If you do not agree to the terms of the agreement, do not use the service.
2. Extent of the Service
2.1. All services are provided on an “as is” basis. We do not warrant that the service is fault free or fit for any particular purpose, or that our system is secure. You assume all responsibility and risk for use of the service.
2.2 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.
2.3 We will always try to make the service available, but it may be interrupted, limited or curtailed due to maintenance and repair work, transmission or equipment limitations/failures.
2.4 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.
3. Your Use of the Service
3.1 You must not use the Service to access Internet Services, or send or receive e-mails, which:
3.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment;
3.1.2 contain obscene, profane or abusive language or material;
3 Civil and criminal liability can arise from monitoring content or interception of e-mails and extreme care should be taken to ensure that this does not happen.
3.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
3.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
3.1.5 contain material which infringe third party’s rights (including intellectual property rights);
3.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business or are otherwise unlawful or inappropriate;
3.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.
3.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.3 above.
3.4 We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.
3.5 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.
4 Child Supervision
4.1 We are concerned about the safety and privacy of our users, particularly children. Parents who wish to allow their children access to and use of the Website/Services should supervise such access and use. By allowing your child access to the Services you are allowing your child access to all of the Services, including email, bulletin boards, chat areas, news groups, forums and/or other message or communication facilities. It is therefore your responsibility to determine which Services are appropriate for your child. Always use caution when revealing personally identifiable information about yourself or your children via any of the Services.
5. Criminal Activity
5.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.
5.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.
5.3 You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address
5.4 You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.
6. Our Use of your Information
6.1 Subject to clauses 5.3 and 5.4 above we confirm that we shall use the contact details you provide to us solely for the purposes of contacting you with marketing information, updates, promotions and special offers relating to our business.
6.2 It is important to ensure that this clause is complied with (or amended depending on how the data is used) and Data you collect is processed in accordance with the Data Protection Act and any mailings comply with the Privacy and Electronic Communications (EC Directive) Regulations 2003
7. Other Terms
7.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 3.1 to 3.3 and 5.1 above.
7.2 Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
7.3 This agreement is governed by the law of England
Version 2021 (26.4)